Refund Policy

Overview

At Starfish.com, your satisfaction is our top priority. If you have not yet received your medication, we offer a full refund. Please review the details below for more information.

Refund Eligibility

You are eligible for a refund if your medication has not been delivered or picked up. Unfortunately, we cannot accept returns or issue refunds once the medication has been shipped and received due to health and safety regulations.

Refund Process

1. Request a Refund: To initiate a refund, please contact our customer service team at [email protected]. Provide your order number and details about the missing delivery.

2. Verification and Approval: Our team will verify the status of your shipment. If your medication has not been received, we will approve your refund request.

3. Processing the Refund: Once your refund request is approved, we will process the refund to your original method of payment. You will receive a notification via email once the refund has been processed.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]

We are dedicated to providing excellent customer service and ensuring a smooth and hassle-free refund process. Thank you for shopping with Starfish.com!