Refund Policy

Overview

At Starfish.com, your satisfaction is our top priority. However, due to the nature of prescription medication, we are unable to offer refunds once your prescription has been sent to the pharmacy and prescribed by our healthcare providers. Please review the details below for more information.

Refund Eligibility

You are eligible for a refund if your prescription has not yet been sent to the pharmacy. Unfortunately, we cannot accept returns or issue refunds once the medication has been prescribed and sent to the pharmacy, even if you have not picked it up. This policy is in place due to health and safety regulations.

Refund Process

1. Request a Refund: To initiate a refund, please contact our customer service team at [email protected]. Provide your order number and details regarding your prescription.

2. Verification and Approval: Our team will verify the status of your prescription. If it has not been sent to the pharmacy, we will approve your refund request.

3. Processing the Refund: Once your refund request is approved, we will process the refund to your original method of payment. You will receive a notification via email once the refund has been processed.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]

We are dedicated to providing excellent customer service and ensuring a smooth and hassle-free refund process. Thank you for shopping with Starfish.com!